Table Of Content
- Do you offer distilled water?
- How do I know if I'm reserving the correct type of accessible cabin (FAC, FAC-SSA, or AAC)?
- What are the requirements for guests traveling alone with disabilities?
- What if my personal mobility device does not fit through my stateroom door?
- WE SAIL ALL OVER THE PLACE.
- Can children with disabilities participate in youth program activities?
Motor coaches and other forms of transportation may require you to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Where available, we require a minimum of 24-hour notice for accessible transportation to be arranged. Vehicles, ramps and lifts may vary depending upon the port and availability. For safety reasons, staff is not able to lift guests into or out of vehicles. Specific dietary requirements cannot be guaranteed on shore excursions.
Do you offer distilled water?
You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered. And don't forget your personal toiletries (travel size or standard container size). Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation.
How do I know if I'm reserving the correct type of accessible cabin (FAC, FAC-SSA, or AAC)?
Illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana are not allowed on board. While certain CBD products used for medicinal purposes may be legal in the U.S. based on state and local laws, they are not legal under U.S. federal law and in all the ports we visit and therefore are also considered prohibited items. They will be assessed a $500 charge, per violation, on their Sail & Sign® account.
What are the requirements for guests traveling alone with disabilities?
Guests requiring peritoneal or hemodialysis, travel on our ships at theirown risk. Guests traveling while on dialysis should consult with theirnephrologist and provide them a copy of our risk acknowledgement letterprior to making any travel arrangements. We highly recommend that guests have been stable on their home dialysistreatments for a period of at least 12 months prior to sailing.
In the caseof certain medical complications that cannot be treated onboard, you may berequired to be disembarked to a medical facility ashore. The patient will beresponsible for all medical expenses both on board and ashore. If a guest will bebringing their own supplies, it is important that they be hand-carried.Guests should not pack these supplies with their checked-in luggage. In the event a guest requires medical attention while on board, our shipshave medical facilities and staff to assist 24 hours a day, 7 days aweek. In case of a serious medical emergency, where more comprehensivefacilities are required, guests are referred to shoreside medicalfacilities. As with all Carnival reservations, staterooms within each category are assigned on a first-come, first-served basis.
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Do you provide Braille formatted material on board?
Additionally, when available through our service provider, closed captions are offered for certain in- stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board. Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day.
Guests are prohibited from bringing water, sodas and othernon-alcoholic beverages that are packaged in glass or plastic bottles. In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given.
Can children with disabilities participate in youth program activities?
Special diets cannot be accommodated for meals served in Youth Programs. A safety briefing video with open captions is televised in all stateroomsthroughout the cruise. Carnival-created TV content has closed captions.Additionally, when available through our service provider, closed captionsare offered for certain in-stateroom TV programs and movies. Should yourequire closed captioning for our outdoor movies, please contact our GuestServices team once on board.
U.S. citizens may present a valid, unexpired U.S. passport book when traveling via air, land, or sea. Priority DebarkationGuests will receive a debarkation letter offering a choice of how they would prefer to disembark the ship. A letter will be placed in the guest's suite with instructions where to meet and the window of time this service is available.
Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise- canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest. We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs. Prior to the ship sailing, the guest must verify that all supplies andequipment are on board the ship and any equipment is fully functional in thestateroom.
Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing. Due to safety considerations, devices can only be stored inside their stateroom. Guests bringing a Segway must store it in their stateroom for use at ports of call only. Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care.
Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo ID with a validated birth certificate issued after July 1, 2010. These cards cannot be used to travel by air outside the United States. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign-born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality).
Cruise documents are stamped, 'Priority' and state, 'If you have priority check-in (listed on your documents), please proceed to the Priority lounge'. Due to medical needs, guests may bring pre-packaged, frozen meals and certain beverages (Ensure, etc.). However, we need to know in advance to coordinate boarding of the pre-approved items. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.
A passport card with the same validity is also acceptable for cruises to Colombia. Please contact our Guest Access team in advance of your cruise to discuss an accommodation. We do not allow professional industrial grade blenders due to the high voltage. However, we can permit (with approval) items such as a NutriBullet and Magic Bullet.
Once on board, our crew will not provide any assistance withsuch personal tasks. And this is where FTTF has proven invaluable, at least to us, with the dedicated line! Our last cruise on the Breeze (just before they brought back FTTF) the line for guest services always seemed to be at least 15 people deep whenever we passed by. Sometimes it's just a simple question, but it's nice to be able to get an answer when the question/issue arises and not the next morning when the line is short. Carnival obtains holds on your account as you make purchases on board.
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