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Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation. We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting /funshops.
Contact us if you have any questions or concerns.
You may log in before your cruise using your Carnival.com account or your booking details. To log on, once on board, you will need your folio number (found on your Sail & Sign card) and date of birth. To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry. Parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose an assigned seating to assure sitting together at one table or several tables close together.
Getting to and from Port
Please review our list of Prohibited Items before shutting your suitcase. Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only. A safety briefing video with open captions is televised in all staterooms throughout the cruise. Dining rooms menus can be provided in an electronic PDF file readable via screen reading software.
Where can I store my personal mobility device?
The guest assumes additional risks when a ship is unable to make ascheduled port of call for operational reasons. We strongly encourage guests to carry a copy of their medical records (e.g.,a list of medical conditions, allergies, names, and medication dosages aswell as the name and contact information of their physician). Carnival is the first cruise line to be certified "sensory inclusive" by KultureCity, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.
Travelers areadvised to purchase travel health insurance with defined out-of-countrytreatment and repatriation benefits, even if this coverage might beredundant. Dining rooms menus can be provided in an electronic PDF file, readable via screen-reading software. Our dining team will also be happy to review the menu with you in detail. You can also access information directly on your phone via the Carnival HubApp. Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue.
Aform will be sent to you, which must be completed and returned to us for therequest to be processed. We will always make reasonable efforts to obtain asign language interpreter at the time of the request. Since interpreters aresubject to availability, a 60-day notice is strongly encouraged wheneverpossible. Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board.
Dining
To ensure we have an ample supply, please visit The FunShops™ at /funshops to place your order before your cruise. The minimum age for the purchase and/or consumption ofalcoholic beverages in the bars, lounges and gift shops is 21 years of age.Carnival reserves the right to request ID prior to the purchase of alcohol andrefuse the sale of alcohol to anyone. The Lido Restaurant is open daily for breakfast, lunch and dinner and has a more relaxed dress code than the main dining room(s); however, please respect that the Lido Restaurant is not the pool area. Shirts, bathing suit cover-ups and footwear should be worn at all times. An unexpired government-issued photo ID is required of all guests 16 years of age and older. A Mobile/Digital version of a photo ID is not an acceptable form of identification.
Supervised lunch with Youth Staff is scheduled for children ages 2-11, during port days only. Supervised dinner with Youth Staff is scheduled nightly (except embarkation night) for children ages 2-11. Since the Youth Staff is not able to provide one-on-one assistance, children will need to be able to feed themselves. In the event a child needs to be fed, the adult responsible for the child may remain with him/her during dinner or bring the child to activities following the dinner service.
At certain ports of call, water shuttles are required to transport guests between the ship and shore. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain.
On embarkation day, a small quantity of non-alcoholicbeverages (i.e., sparkling water, sodas, energy drinks, juice, and milk),packaged in cans or cartons, may be brought on board and must be in the guest'scarry-on luggage. A small quantity is considered a maximum of 12 sealed,unopened cans/cartons of 12-ounces/354-ml each or less, per person. To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor).
Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries. We've made substantial modifications to our ships, to help make them easier tonavigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controlswithin reach of guests who use wheelchairs and audible signals for guests who are blind or have limitedvision.
16 mistakes cruise ship passengers make on disembarkation day - The Points Guy
16 mistakes cruise ship passengers make on disembarkation day.
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If yourequire the use of oxygen during your cruise, you must arrange for anadequate supply to be delivered to the ship on your sailing date. Pleasecontact Guest Services once on board for proper storage of your oxygen.Guests are responsible for the pickup and delivery of their own oxygen.Please have your medical supply company contact us, otherwise port clearancemay not be granted. Guests should be aware that charges apply for treatment in the ship’smedical center, which must be paid before disembarkation. An itemized billwill be provided which can be submitted to the guest’s travel or healthinsurance. Typically, standard trip travel interruption insurance does notcover medical costs. Carnival works with parents or guardians to include children within the designated age ranges in the available youth programs.
